Trust requirements in E-Business : a conceptual framework

Trust in information services and technologies is an increasingly important issue. The development of trust between businesses, consumers and other stakeholders is seen as crucial to the expansion of e-business markets, and the full exploitation of technological developments in this area [3, 5, 11]. However, the way in which trust may be gained in this context is not yet well understood. Requirements relating to trust are seen from many different perspectives by different stakeholders, and often expressed in different terms. There is therefore a need for a common framework or language, which will support a shared understanding of the concept of trust, and which will allow the requirements of different stakeholders to be discussed in common terms.