Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework

Mobile banking has become increasingly important to society; however, not all members of society adopt and/or
use it as much as others: older adults, the disabled and lower-income families remain behind in their use and
adoption of this service. This finding helped us recognise a research gap and led us to form our primary aim: to
understand and explain the factors that influence the adoption, use and diffusion of mobile banking among one
of those groups in particular, older adults, in the UK. To form a theoretical understanding, this paper presents a
comprehensive review of the surrounding literature in the area and proposes a conceptual framework that can be
used for future research. The implications of this research for academia and businesses are also provided in this
paper.