Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy

Fabio Garzia; Francesco Borghini; Giorgia Modeo; Mario Epifani; Soodamani Ramalingam; Alberto Bruni

doi:10.1109/ICCST59048.2023.10474251

Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy

Fabio Garzia, Francesco Borghini, Giorgia Modeo, Mario Epifani, Soodamani Ramalingam, Alberto Bruni

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

In the realm of safety and security management, assessing the perceived risk among visitors to heritage and cultural sites holds significant importance. Social media emerges as a potent tool in this context, as it propagates reviews that can sway individual opinions. It stands as a pivotal medium for advertising, with a staggering 90% of tourists relying on these reviews. Recent times have witnessed a surge in research concerning opinion mining and sentiment analysis, driven by the imperative of enhancing public safety and security. Such investigations empower security personnel to uncover unforeseen incidents that may pose threats. In certain instances, perceived risks may be magnified. Consequently, it becomes imperative to identify the underlying reasons for such apprehension and implement corresponding mitigation measures. In this paper, we delve into the estimation of risk perception at the Royal Palace of Naples in Italy. We demonstrate how this estimation can elicit emotional responses from visitors through the application of sentiment analysis on Twitter data, including the analysis of emojis.

Original language	English
Title of host publication	2023 IEEE International Carnahan Conference on Security Technology (ICCST)
Place of Publication	Pune, India
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	1-6
Number of pages	6
ISBN (Electronic)	979-8-3503-1587-5
DOIs	https://doi.org/10.1109/ICCST59048.2023.10474251
Publication status	Published - 15 Oct 2023
Event	2023 IEEE International Carnahan Conference on Security Technology (ICCST) - Pune, India Duration: 11 Oct 2023 → 15 Oct 2023 https://ieee-aess.org/event/conference/2023-ieee-international-carnahan-conference-security-technology

Conference

Conference	2023 IEEE International Carnahan Conference on Security Technology (ICCST)
Abbreviated title	ICCST 2023
Country/Territory	India
City	Pune
Period	11/10/23 → 15/10/23
Internet address	https://ieee-aess.org/event/conference/2023-ieee-international-carnahan-conference-security-technology

Keywords

Sentiment analysis
Social networking (online)
Reviews
Security management
Blogs
Estimation
Public security
cultural sites
risk sentiment analysis
Twitter
opinion mining
emojis analysis
OSINT
Royal Palace of Naples

Access to Document

10.1109/ICCST59048.2023.10474251Licence: Unspecified

Cite this

Garzia, F., Borghini, F., Modeo, G., Epifani, M., Ramalingam, S., & Bruni, A. (2023). Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy. In 2023 IEEE International Carnahan Conference on Security Technology (ICCST) (pp. 1-6). Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/ICCST59048.2023.10474251

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title = "Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy",

abstract = "In the realm of safety and security management, assessing the perceived risk among visitors to heritage and cultural sites holds significant importance. Social media emerges as a potent tool in this context, as it propagates reviews that can sway individual opinions. It stands as a pivotal medium for advertising, with a staggering 90% of tourists relying on these reviews. Recent times have witnessed a surge in research concerning opinion mining and sentiment analysis, driven by the imperative of enhancing public safety and security. Such investigations empower security personnel to uncover unforeseen incidents that may pose threats. In certain instances, perceived risks may be magnified. Consequently, it becomes imperative to identify the underlying reasons for such apprehension and implement corresponding mitigation measures. In this paper, we delve into the estimation of risk perception at the Royal Palace of Naples in Italy. We demonstrate how this estimation can elicit emotional responses from visitors through the application of sentiment analysis on Twitter data, including the analysis of emojis.",

keywords = "Sentiment analysis, Social networking (online), Reviews, Security management, Blogs, Estimation, Public security, cultural sites, risk sentiment analysis, Twitter, opinion mining, emojis analysis, OSINT, Royal Palace of Naples",

author = "Fabio Garzia and Francesco Borghini and Giorgia Modeo and Mario Epifani and Soodamani Ramalingam and Alberto Bruni",

year = "2023",

month = oct,

day = "15",

doi = "10.1109/ICCST59048.2023.10474251",

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booktitle = "2023 IEEE International Carnahan Conference on Security Technology (ICCST)",

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note = "2023 IEEE International Carnahan Conference on Security Technology (ICCST), ICCST 2023 ; Conference date: 11-10-2023 Through 15-10-2023",

url = "https://ieee-aess.org/event/conference/2023-ieee-international-carnahan-conference-security-technology",

}

Garzia, F, Borghini, F, Modeo, G, Epifani, M, Ramalingam, S & Bruni, A 2023, Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy. in 2023 IEEE International Carnahan Conference on Security Technology (ICCST). Institute of Electrical and Electronics Engineers (IEEE), Pune, India, pp. 1-6, 2023 IEEE International Carnahan Conference on Security Technology (ICCST), Pune, India, 11/10/23. https://doi.org/10.1109/ICCST59048.2023.10474251

Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy. / Garzia, Fabio; Borghini, Francesco; Modeo, Giorgia et al.
2023 IEEE International Carnahan Conference on Security Technology (ICCST). Pune, India: Institute of Electrical and Electronics Engineers (IEEE), 2023. p. 1-6.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T1 - Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy

AU - Garzia, Fabio

AU - Borghini, Francesco

AU - Modeo, Giorgia

AU - Epifani, Mario

AU - Ramalingam, Soodamani

AU - Bruni, Alberto

PY - 2023/10/15

Y1 - 2023/10/15

N2 - In the realm of safety and security management, assessing the perceived risk among visitors to heritage and cultural sites holds significant importance. Social media emerges as a potent tool in this context, as it propagates reviews that can sway individual opinions. It stands as a pivotal medium for advertising, with a staggering 90% of tourists relying on these reviews. Recent times have witnessed a surge in research concerning opinion mining and sentiment analysis, driven by the imperative of enhancing public safety and security. Such investigations empower security personnel to uncover unforeseen incidents that may pose threats. In certain instances, perceived risks may be magnified. Consequently, it becomes imperative to identify the underlying reasons for such apprehension and implement corresponding mitigation measures. In this paper, we delve into the estimation of risk perception at the Royal Palace of Naples in Italy. We demonstrate how this estimation can elicit emotional responses from visitors through the application of sentiment analysis on Twitter data, including the analysis of emojis.

AB - In the realm of safety and security management, assessing the perceived risk among visitors to heritage and cultural sites holds significant importance. Social media emerges as a potent tool in this context, as it propagates reviews that can sway individual opinions. It stands as a pivotal medium for advertising, with a staggering 90% of tourists relying on these reviews. Recent times have witnessed a surge in research concerning opinion mining and sentiment analysis, driven by the imperative of enhancing public safety and security. Such investigations empower security personnel to uncover unforeseen incidents that may pose threats. In certain instances, perceived risks may be magnified. Consequently, it becomes imperative to identify the underlying reasons for such apprehension and implement corresponding mitigation measures. In this paper, we delve into the estimation of risk perception at the Royal Palace of Naples in Italy. We demonstrate how this estimation can elicit emotional responses from visitors through the application of sentiment analysis on Twitter data, including the analysis of emojis.

KW - Sentiment analysis

KW - Social networking (online)

KW - Reviews

KW - Security management

KW - Blogs

KW - Estimation

KW - Public security

KW - cultural sites

KW - risk sentiment analysis

KW - Twitter

KW - opinion mining

KW - emojis analysis

KW - OSINT

KW - Royal Palace of Naples

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DO - 10.1109/ICCST59048.2023.10474251

M3 - Conference contribution

SP - 1

EP - 6

BT - 2023 IEEE International Carnahan Conference on Security Technology (ICCST)

PB - Institute of Electrical and Electronics Engineers (IEEE)

CY - Pune, India

T2 - 2023 IEEE International Carnahan Conference on Security Technology (ICCST)

Y2 - 11 October 2023 through 15 October 2023

ER -

Garzia F, Borghini F, Modeo G, Epifani M, Ramalingam S, Bruni A. Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy. In 2023 IEEE International Carnahan Conference on Security Technology (ICCST). Pune, India: Institute of Electrical and Electronics Engineers (IEEE). 2023. p. 1-6 doi: 10.1109/ICCST59048.2023.10474251

Understanding Twitter Emojis for Sentiment Analysis and Risk Perception on Royal Palace of Naples, Italy

Abstract

Conference

Keywords

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