Using antenarrative approaches to investigate the perceptions of Information Systems’ actors regarding project success and failure

Lynette Drevin; Darren Dalcher

doi:10.1007/978-1-4419-9790-6_17

Using antenarrative approaches to investigate the perceptions of Information Systems’ actors regarding project success and failure

Lynette Drevin, Darren Dalcher

Hertfordshire Business School

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed)

1 Citation (Scopus)

Abstract

Many Information Systems can be viewed as underperforming when they fail to meet expectations or deliver value to customers. In order to try and understand why these problems occur we apply narrative methods in the IS domain, taking into account the stories that different groups of actors tell regarding their experiences of the development and use of new information systems. This paper presents the perspectives of multiple actors regarding success/failure and problems
encountered in developing and using information systems from their experiences.
Qualitative approaches are followed to gather, analyze and interpret the rich, multi-
voiced and incoherent generated stories of stakeholders involved in software
systems. It is shown that the antenarrative approach that is employed in this study
can produce deeper insights into the experience world of involved actors.

Original language	English
Title of host publication	Information Systems Development
Editors	J. Pokorny
Publisher	Springer
Pages	207-217
ISBN (Print)	978-1441996459
DOIs	https://doi.org/10.1007/978-1-4419-9790-6_17
Publication status	Published - 2011

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title = "Using antenarrative approaches to investigate the perceptions of Information Systems{\textquoteright} actors regarding project success and failure",

abstract = "Many Information Systems can be viewed as underperforming when they fail to meet expectations or deliver value to customers. In order to try and understand why these problems occur we apply narrative methods in the IS domain, taking into account the stories that different groups of actors tell regarding their experiences of the development and use of new information systems. This paper presents the perspectives of multiple actors regarding success/failure and problems encountered in developing and using information systems from their experiences. Qualitative approaches are followed to gather, analyze and interpret the rich, multi- voiced and incoherent generated stories of stakeholders involved in software systems. It is shown that the antenarrative approach that is employed in this study can produce deeper insights into the experience world of involved actors.",

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T1 - Using antenarrative approaches to investigate the perceptions of Information Systems’ actors regarding project success and failure

AU - Drevin, Lynette

AU - Dalcher, Darren

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N2 - Many Information Systems can be viewed as underperforming when they fail to meet expectations or deliver value to customers. In order to try and understand why these problems occur we apply narrative methods in the IS domain, taking into account the stories that different groups of actors tell regarding their experiences of the development and use of new information systems. This paper presents the perspectives of multiple actors regarding success/failure and problems encountered in developing and using information systems from their experiences. Qualitative approaches are followed to gather, analyze and interpret the rich, multi- voiced and incoherent generated stories of stakeholders involved in software systems. It is shown that the antenarrative approach that is employed in this study can produce deeper insights into the experience world of involved actors.

AB - Many Information Systems can be viewed as underperforming when they fail to meet expectations or deliver value to customers. In order to try and understand why these problems occur we apply narrative methods in the IS domain, taking into account the stories that different groups of actors tell regarding their experiences of the development and use of new information systems. This paper presents the perspectives of multiple actors regarding success/failure and problems encountered in developing and using information systems from their experiences. Qualitative approaches are followed to gather, analyze and interpret the rich, multi- voiced and incoherent generated stories of stakeholders involved in software systems. It is shown that the antenarrative approach that is employed in this study can produce deeper insights into the experience world of involved actors.

U2 - 10.1007/978-1-4419-9790-6_17

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M3 - Chapter (peer-reviewed)

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SP - 207

EP - 217

BT - Information Systems Development

A2 - Pokorny, J.

PB - Springer

ER -

Using antenarrative approaches to investigate the perceptions of Information Systems’ actors regarding project success and failure

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