Would You Trust a (Faulty) Robot?: Effects of Error, Task Type and Personality on Human-Robot Cooperation and Trust

Maha Salem; Gabriella Lakatos; Farshid Amirabdollahian; K. Dautenhahn

doi:10.1145/2696454.2696497

Would You Trust a (Faulty) Robot? Effects of Error, Task Type and Personality on Human-Robot Cooperation and Trust

Maha Salem, Gabriella Lakatos, Farshid Amirabdollahian, K. Dautenhahn

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

215 Citations (Scopus)

36 Downloads (Pure)

Abstract

How do mistakes made by a robot affect its trustworthiness and acceptance in human-robot collaboration? We investigate how the perception of erroneous robot behavior may influence human interaction choices and the willingness to
cooperate with the robot by following a number of its unusual requests. For this purpose, we conducted an experiment in which participants interacted with a home companion robot in one of two experimental conditions: (1) the
correct mode or (2) the faulty mode. Our findings reveal that, while significantly affecting subjective perceptions of the robot and assessments of its reliability and trustworthiness, the robot's performance does not seem to substantially
influence participants' decisions to (not) comply with its requests. However, our results further suggest that the nature of the task requested by the robot, e.g. whether its effects are revocable as opposed to irrevocable, has a signicant im-
pact on participants' willingness to follow its instructions.

Original language	English
Title of host publication	HRI'15 Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction
Place of Publication	New York
Publisher	ACM Press
Pages	141-148
ISBN (Print)	978-1-4503-2883-8
DOIs	https://doi.org/10.1145/2696454.2696497
Publication status	Published - 2 Mar 2015
Event	HRI’15 - Oregon, USA, Portland, United States Duration: 2 Mar 2015 → 5 Mar 2015

Conference

Conference	HRI’15
Country/Territory	United States
City	Portland
Period	2/03/15 → 5/03/15

Keywords

Social Human-Robot Interaction
Cooperation
Trust

Access to Document

10.1145/2696454.2696497

2696454-2696497Final published version, 886 KBLicence: Unspecified
2696454-2696497Final published version, 886 KBLicence: Unspecified

Cite this

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title = "Would You Trust a (Faulty) Robot?: Effects of Error, Task Type and Personality on Human-Robot Cooperation and Trust",

abstract = "How do mistakes made by a robot affect its trustworthiness and acceptance in human-robot collaboration? We investigate how the perception of erroneous robot behavior may influence human interaction choices and the willingness tocooperate with the robot by following a number of its unusual requests. For this purpose, we conducted an experiment in which participants interacted with a home companion robot in one of two experimental conditions: (1) thecorrect mode or (2) the faulty mode. Our findings reveal that, while significantly affecting subjective perceptions of the robot and assessments of its reliability and trustworthiness, the robot's performance does not seem to substantiallyinfluence participants' decisions to (not) comply with its requests. However, our results further suggest that the nature of the task requested by the robot, e.g. whether its effects are revocable as opposed to irrevocable, has a signicant im-pact on participants' willingness to follow its instructions.",

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Salem, M, Lakatos, G, Amirabdollahian, F & Dautenhahn, K 2015, Would You Trust a (Faulty) Robot? Effects of Error, Task Type and Personality on Human-Robot Cooperation and Trust. in HRI'15 Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction. ACM Press, New York, pp. 141-148, HRI’15, Portland, United States, 2/03/15. https://doi.org/10.1145/2696454.2696497

Would You Trust a (Faulty) Robot? Effects of Error, Task Type and Personality on Human-Robot Cooperation and Trust. / Salem, Maha; Lakatos, Gabriella; Amirabdollahian, Farshid et al.
HRI'15 Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction. New York: ACM Press, 2015. p. 141-148.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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