University of Hertfordshire

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Appreciating Formal and Informal Knowledge Transfer Practices within Creative Festival Organizations

Research output: Contribution to journalArticlepeer-review


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Original languageEnglish
Pages (from-to)141-161
JournalJournal of Knowledge Management
Publication statusPublished - 8 Feb 2016


Purpose – Problem-solving approaches to research have dominated the not-for-profit festival management field. Little attention has been paid to how festival organizations successfully create cultures where knowledge transfer is practised within the high intensity of a festival lifecycle. Drawing upon insights from Social Practice Theory and Appreciative Inquiry (AI), our purpose in this article is to offer a different conceptual approach to understanding how knowledge transfer ‘works’ as an organizational practice to produce a collaborative festival culture.
Design/methodology/approach - This article draws upon an ethnographic case study with the highly acclaimed Queensland Music Festival organization in Australia. The research questions and methods were framed around an appreciative approach that identified formal and informal practices that ‘worked’ rather than a conventional problem focused analysis.
Findings – Our research focused on appreciating the cultural context that shaped the interrelationships between formal and informal knowledge transfer practices that enabled trust and collaboration. We identified a range of knowledge transfer practices that contributed to the creation of a shared festival ethos and the on-going sustainability of the festival vision.
Practical implications - The not-for-profit sector brings numerous challenges for festival organizations and there is a need to appreciate how collaborative and creative knowledge transfer can occur formally and informally. Festival organizers can benefit from understanding the relational and practice dimensions of knowledge management as they are performed within specific organisational contexts.
Originality/value – An appreciative understanding of knowledge transfer practices has not yet been applied to not-for-profit festival organizations where problem-solving approaches dominate the field.
Article classification - Research paper


This document is the Accepted Manuscript version of the following article: Raphaela Stadler, and Simone Fullagar, "Appreciating formal and informal knowledge transfer practices within creative festival organizations", Journal of Knowledge Management, Vol. 20 (1): 146-161, January 2016, DOI:

ID: 8547002