University of Hertfordshire


  • J. Bennett
  • R. Berenbaum
  • P. Hinton
  • C. Tagg
  • B.K. Ward
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Original languageEnglish
PublisherUniversity of Hertfordshire
Publication statusPublished - 1997

Publication series

NameUH Computer Science Technical Report
PublisherUniversity of Hertfordshire


This paper reports the first cycle of action research to develop the B-CCD (Business-Critical Computing Decisions) framework which has been designed to support SMEs in developing IS/IT strategies. The framework combines ideas from Process Quality Management, IS/IT strategy and Business Process Reengineering. A brief description of the first pilot use of B-CCD with a small manufacturing company including a summary evaluation is used to discuss future developments to B-CCD. The structure of the framework is discussed with reference to the underlying theoretical concepts and is evaluated against recent classification frameworks.

ID: 84695