University of Hertfordshire

Business process modelling and visualisation to support e-government decision making: Business/IS alignment

Research output: Chapter in Book/Report/Conference proceedingConference contribution


  • Sulaiman Alfadhel
  • Shaofeng Liu
  • Festus O. Oderanti
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Original languageEnglish
Title of host publicationDecision Support Systems VII. Data, Information and Knowledge Visualization in Decision Support Systems
Subtitle of host publicationThird International Conference, ICDSST 2017, Namur, Belgium, May 29-31, 2017, Proceedings
EditorsIsabelle Linden, Shaofeng Liu, Christian Colot
PublisherSpringer Verlag
Number of pages13
ISBN (Electronic)9783319574875
ISBN (Print)9783319574868
Publication statusPublished - 21 Apr 2017
Event3rd International Conference on Decision Support System Technology, ICDSST 2017 - Namur, Belgium
Duration: 29 May 201731 May 2017

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)18651348


Conference3rd International Conference on Decision Support System Technology, ICDSST 2017


Alignment between business and information systems plays a vital role in the formation of dependent relationships between different departments in a government organization and the process of alignment can be improved by developing an information system (IS) according to the stakeholders’ expectations. However, establishing strong alignment in the context of the eGovernment environment can be difficult. It is widely accepted that business processes in the government environment plays a pivotal role in capturing the details of IS requirements. This paper presents a method of business process modelling through UML which can help to visualise and capture the IS requirements for the system development. A series of UML models have been developed and discussed. A case study on patient visits to a healthcare clinic in the context of eGovernment has been used to validate the models.


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