University of Hertfordshire

By the same authors

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Original languageEnglish
Title of host publicationCo-Production and Co-Creation
Subtitle of host publicationEngaging Citizens in Public Services
EditorsTaco Brandsen, Bram Verschuere, Trui Steen
Place of PublicationNew York and Abingdon
PublisherTaylor & Francis
Number of pages3
ISBN (Electronic)9781351792578
ISBN (Print)9781138700116
Publication statusPublished - 4 Apr 2018

Publication series

NameRoutledge Critical Studies in Public Management


This case study illustrates the shifting leadership and control in co-production of preventative services by a voluntary scheme in HFRS (Hertfordshire Fire and Rescue Services). More specifically, it demonstrates how citizen co-producers can exercise some control and lead initiatives despite HFRS’s rigid structure and its command and control culture.


This is an Accepted Manuscript of a book chapter published by Routledge in Co-Production and Co-Creation: Engaging Citizens in Public Services, on 15 March 2018, available online at: Under embargo until 15 September 2019.

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