University of Hertfordshire

By the same authors

Strategizing in a context of conflicting policy drivers - Emerging findings from a study of Head Teachers' perspectives on academy conversion
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Who is in the lead? New perspectives on leading service co-production
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Book Review DIY Detroit: Making do in a city without services
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Sustaining reflective conversation: a narrative exploration of advising and learning with small business entrepreneurs
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Regional resilience and Global Production Networks in China: an open political economy perspective
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Diversification and Diversity: Capturing the role of social capital in the leadership of England’s Academy and Free Schools
Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed)
Leading service co-production: Preliminary findings from a study of the Hertfordshire Fire and Rescue Service
Research output: Contribution to conference › Paper

Case Study - Leading Co-production: The case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Documents

Accepted_Manuscript
Accepted author manuscript, 518 KB, PDF document

Links

https://www.routledge.com/Co-Production-and-Co-Creation-Engaging-Citizens-in-Public-Services/Brandsen-Verschuere-Steen/p/book/9781138700116
Final published version

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Original language	English
Title of host publication	Co-Production and Co-Creation
Subtitle of host publication	Engaging Citizens in Public Services
Editors	Taco Brandsen, Bram Verschuere, Trui Steen
Place of Publication	New York and Abingdon
Publisher	Taylor & Francis
Chapter	9.1
Pages	109-111
Number of pages	3
ISBN (Electronic)	9781351792578
ISBN (Print)	9781138700116
DOIs	https://doi.org/10.4324/9781315204956
Publication status	Published - 4 Apr 2018

Publication series

Name	Routledge Critical Studies in Public Management
Publisher	Routledge

Abstract

This case study illustrates the shifting leadership and control in co-production of preventative services by a voluntary scheme in HFRS (Hertfordshire Fire and Rescue Services). More specifically, it demonstrates how citizen co-producers can exercise some control and lead initiatives despite HFRS’s rigid structure and its command and control culture.

Notes

This is an Accepted Manuscript of a book chapter published by Routledge in Co-Production and Co-Creation: Engaging Citizens in Public Services, on 15 March 2018, available online at: https://www.routledge.com/Co-Production-and-Co-Creation-Engaging-Citizens-in-Public-Services/Brandsen-Verschuere-Steen/p/book/9781138700116. Under embargo until 15 September 2019.

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