University of Hertfordshire

From the same journal

By the same authors

Emergency Management and Tourism Stakeholder Responses to Crises: A Global Survey

Research output: Contribution to journalArticlepeer-review


View graph of relations
Original languageEnglish
Pages (from-to)299-316
Number of pages18
JournalJournal of Travel Research
Early online date2 May 2016
Publication statusPublished - 1 Mar 2017


This article examines the contested area of the responsibility for destinations and tourists, within emergency settings. It incorporates a Delphi-Scenario technique to facilitate a structured discussion of emergency management for different destination stakeholders. The Delphi exercise engaged 123 senior international stakeholders, from 9 different industry sectors, across 34 countries to provide a global perspective. The study’s principal focus is on the notion of emergency management, to identify the challenges that stakeholders would face within a disaster scenario. The exercise asked stakeholders to identify with whom the responsibility rests for 18 distinct disaster-related activities. The study proposes a responsibility allocation building-block framework that could help speed up the emergency management responses by “knowing who is going to do what” with a particular focus on dealing with international tourists as a community in a disaster zone.


This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 License ( which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (

ID: 11255104