University of Hertfordshire

By the same authors

Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Original languageEnglish
Title of host publicationProceedings of the 6th International Conference on Human-Agent Interaction
PublisherAssociation for Computing Machinery, Inc
Number of pages7
ISBN (Electronic)9781450359535
Publication statusPublished - 4 Dec 2018
Event6th International Conference on Human-Agent Interaction, HAI 2018 - Southampton, United Kingdom
Duration: 15 Dec 201818 Dec 2018


Conference6th International Conference on Human-Agent Interaction, HAI 2018
Country/TerritoryUnited Kingdom


This work investigates how human awareness about a social robot’s capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant’s ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils’ trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.


© 2018 Association for Computing Machinery


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