University of Hertfordshire

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How do older adults communicate with the UK public sector? Comparing online communication channels. / Obianom, Ukamaka; Choudrie, Jyoti.

University of Hertfordshire, 2014. (UH Business School Working Paper).

Research output: Working paper

Harvard

Obianom, U & Choudrie, J 2014 'How do older adults communicate with the UK public sector? Comparing online communication channels' UH Business School Working Paper, University of Hertfordshire.

APA

Obianom, U., & Choudrie, J. (2014). How do older adults communicate with the UK public sector? Comparing online communication channels. (UH Business School Working Paper). University of Hertfordshire.

Vancouver

Obianom U, Choudrie J. How do older adults communicate with the UK public sector? Comparing online communication channels. University of Hertfordshire. 2014. (UH Business School Working Paper).

Author

Obianom, Ukamaka ; Choudrie, Jyoti. / How do older adults communicate with the UK public sector? Comparing online communication channels. University of Hertfordshire, 2014. (UH Business School Working Paper).

Bibtex

@techreport{48503f901fee46a4b30d2ecc64b24a4a,
title = "How do older adults communicate with the UK public sector?: Comparing online communication channels",
abstract = "Governments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults{\textquoteright} choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizens",
author = "Ukamaka Obianom and Jyoti Choudrie",
note = "Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders",
year = "2014",
language = "English",
series = "UH Business School Working Paper",
publisher = "University of Hertfordshire",
type = "WorkingPaper",
institution = "University of Hertfordshire",

}

RIS

TY - UNPB

T1 - How do older adults communicate with the UK public sector?

T2 - Comparing online communication channels

AU - Obianom, Ukamaka

AU - Choudrie, Jyoti

N1 - Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders

PY - 2014

Y1 - 2014

N2 - Governments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults’ choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizens

AB - Governments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults’ choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizens

M3 - Working paper

T3 - UH Business School Working Paper

BT - How do older adults communicate with the UK public sector?

PB - University of Hertfordshire

ER -