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Shaking the usability treewhy usability is not a dead end, and a constructive way forward : why usability is not a dead end, and a constructive way forward. / Borsci, Simone; Federici, Stefano; Malizia, Alessio; De Filippis, Maria Laura.

In: Behaviour and Information Technology, 02.11.2018.

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@article{db01e269145846c198ed8ed620202900,
title = "Shaking the usability treewhy usability is not a dead end, and a constructive way forward: why usability is not a dead end, and a constructive way forward",
abstract = "A recent contribution to the ongoing debate concerning the concept of usability and its measures proposed that usability reached a dead end–i.e. a construct unable to provide stable results and to unify scientific knowledge. Extensive commentaries rejected the conclusion that researchers need to look for alternative constructs to measure the quality of interaction. Nevertheless, several practitioners involved in this international debate asked for a constructive way to move forward the usability practice. In fact, two key issues of the usability field were identified in this debate: (i) knowledge fragmentation in the scientific community, and (ii) the unstable relationship among the usability metrics. We recognise both the importance and impact of these key issues, although, in line with others, we may not agree with the conclusion that the usability is a dead end. Under the light of the international debate, this work discusses the strengths and weaknesses of usability construct and its application. Our discussion focuses on identifying alternative explanations to the issues and to suggest mitigation strategies, which may be considered the starting point to move forward the usability field. However, scientific community actions will be needed to implement these mitigation strategies and to harmonise the usability practice.",
keywords = "Human–machine interface, interaction design, ISO 9241-11, usability, usability factors, usability testing",
author = "Simone Borsci and Stefano Federici and Alessio Malizia and {De Filippis}, {Maria Laura}",
year = "2018",
month = nov,
day = "2",
doi = "10.1080/0144929X.2018.1541255",
language = "English",
journal = "Behaviour and Information Technology",
issn = "0144-929X",
publisher = "Taylor and Francis Ltd.",

}

RIS

TY - JOUR

T1 - Shaking the usability treewhy usability is not a dead end, and a constructive way forward

T2 - why usability is not a dead end, and a constructive way forward

AU - Borsci, Simone

AU - Federici, Stefano

AU - Malizia, Alessio

AU - De Filippis, Maria Laura

PY - 2018/11/2

Y1 - 2018/11/2

N2 - A recent contribution to the ongoing debate concerning the concept of usability and its measures proposed that usability reached a dead end–i.e. a construct unable to provide stable results and to unify scientific knowledge. Extensive commentaries rejected the conclusion that researchers need to look for alternative constructs to measure the quality of interaction. Nevertheless, several practitioners involved in this international debate asked for a constructive way to move forward the usability practice. In fact, two key issues of the usability field were identified in this debate: (i) knowledge fragmentation in the scientific community, and (ii) the unstable relationship among the usability metrics. We recognise both the importance and impact of these key issues, although, in line with others, we may not agree with the conclusion that the usability is a dead end. Under the light of the international debate, this work discusses the strengths and weaknesses of usability construct and its application. Our discussion focuses on identifying alternative explanations to the issues and to suggest mitigation strategies, which may be considered the starting point to move forward the usability field. However, scientific community actions will be needed to implement these mitigation strategies and to harmonise the usability practice.

AB - A recent contribution to the ongoing debate concerning the concept of usability and its measures proposed that usability reached a dead end–i.e. a construct unable to provide stable results and to unify scientific knowledge. Extensive commentaries rejected the conclusion that researchers need to look for alternative constructs to measure the quality of interaction. Nevertheless, several practitioners involved in this international debate asked for a constructive way to move forward the usability practice. In fact, two key issues of the usability field were identified in this debate: (i) knowledge fragmentation in the scientific community, and (ii) the unstable relationship among the usability metrics. We recognise both the importance and impact of these key issues, although, in line with others, we may not agree with the conclusion that the usability is a dead end. Under the light of the international debate, this work discusses the strengths and weaknesses of usability construct and its application. Our discussion focuses on identifying alternative explanations to the issues and to suggest mitigation strategies, which may be considered the starting point to move forward the usability field. However, scientific community actions will be needed to implement these mitigation strategies and to harmonise the usability practice.

KW - Human–machine interface

KW - interaction design

KW - ISO 9241-11

KW - usability

KW - usability factors

KW - usability testing

UR - http://www.scopus.com/inward/record.url?scp=85056078167&partnerID=8YFLogxK

U2 - 10.1080/0144929X.2018.1541255

DO - 10.1080/0144929X.2018.1541255

M3 - Article

AN - SCOPUS:85056078167

JO - Behaviour and Information Technology

JF - Behaviour and Information Technology

SN - 0144-929X

ER -