Research output: Contribution to journal › Article › peer-review
Social media as a destination marketing tool: Its use by national tourism organisations. / Hays, S.; Page, S.J.; Buhalis, D.
In: Current Issues in Tourism, Vol. 16, No. 3, 12.03.2012, p. 211-239.Research output: Contribution to journal › Article › peer-review
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TY - JOUR
T1 - Social media as a destination marketing tool: Its use by national tourism organisations
AU - Hays, S.
AU - Page, S.J.
AU - Buhalis, D.
PY - 2012/3/12
Y1 - 2012/3/12
N2 - Social media are gaining prominence as an element of destination marketing organisation (DMO) marketing strategy at a time when public sector cuts in their funding are requiring them to seek greater value in the way marketing budgets are spent. Social media offers DMOs with a tool to reach a global audience with limited resources. The aim of this study is to explore the usage of social media among the DMOs of the top 10 most visited countries by international tourists. The study uses content analysis and semistructured interviews to examine the usage and impact of social media marketing strategies and identifies a framework of best practice for other national tourism organizations (NTOs) to learn from. The study argues that social media usage among top DMOs is still largely experimental and that strategies vary significantly. © 2013 Taylor & Francis.
AB - Social media are gaining prominence as an element of destination marketing organisation (DMO) marketing strategy at a time when public sector cuts in their funding are requiring them to seek greater value in the way marketing budgets are spent. Social media offers DMOs with a tool to reach a global audience with limited resources. The aim of this study is to explore the usage of social media among the DMOs of the top 10 most visited countries by international tourists. The study uses content analysis and semistructured interviews to examine the usage and impact of social media marketing strategies and identifies a framework of best practice for other national tourism organizations (NTOs) to learn from. The study argues that social media usage among top DMOs is still largely experimental and that strategies vary significantly. © 2013 Taylor & Francis.
U2 - 10.1080/13683500.2012.662215
DO - 10.1080/13683500.2012.662215
M3 - Article
VL - 16
SP - 211
EP - 239
JO - Current Issues in Tourism
JF - Current Issues in Tourism
SN - 1368-3500
IS - 3
ER -