University of Hertfordshire

Standard

The offshoring of financial services : a reassessment. / Hollinshead, Graham; Hardy, J.

University of Hertfordshire, 2009. (Business School Working Paper).

Research output: Working paper

Harvard

Hollinshead, G & Hardy, J 2009 'The offshoring of financial services: a reassessment' Business School Working Paper, University of Hertfordshire.

APA

Hollinshead, G., & Hardy, J. (2009). The offshoring of financial services: a reassessment. (Business School Working Paper). University of Hertfordshire.

Vancouver

Hollinshead G, Hardy J. The offshoring of financial services: a reassessment. University of Hertfordshire. 2009. (Business School Working Paper).

Author

Hollinshead, Graham ; Hardy, J. / The offshoring of financial services : a reassessment. University of Hertfordshire, 2009. (Business School Working Paper).

Bibtex

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title = "The offshoring of financial services: a reassessment",
abstract = "Operating in increasingly competitive market environment, financial services companies are engaged in international re-engineering of business processes mirroring developments in manufacturing over the past four decades. Drawing upon interviews conducted with senior managers and partners from two leading international banks, a multinational 'consumables' provider and a leading finance consultancy, as well as extensive published surveys, we examine the distinctive 'anatomy' of offshoring in financial services, and industry which also manifests a high degree of geographical concentration for 'higher order' functions. We conclude that the reality of process re-engineering in the sector has frequently failed to meet business objectives, and has run the risk of creating 'backlash' from employees in both home and host environments.",
author = "Graham Hollinshead and J. Hardy",
year = "2009",
language = "English",
series = "Business School Working Paper",
publisher = "University of Hertfordshire",
type = "WorkingPaper",
institution = "University of Hertfordshire",

}

RIS

TY - UNPB

T1 - The offshoring of financial services

T2 - a reassessment

AU - Hollinshead, Graham

AU - Hardy, J.

PY - 2009

Y1 - 2009

N2 - Operating in increasingly competitive market environment, financial services companies are engaged in international re-engineering of business processes mirroring developments in manufacturing over the past four decades. Drawing upon interviews conducted with senior managers and partners from two leading international banks, a multinational 'consumables' provider and a leading finance consultancy, as well as extensive published surveys, we examine the distinctive 'anatomy' of offshoring in financial services, and industry which also manifests a high degree of geographical concentration for 'higher order' functions. We conclude that the reality of process re-engineering in the sector has frequently failed to meet business objectives, and has run the risk of creating 'backlash' from employees in both home and host environments.

AB - Operating in increasingly competitive market environment, financial services companies are engaged in international re-engineering of business processes mirroring developments in manufacturing over the past four decades. Drawing upon interviews conducted with senior managers and partners from two leading international banks, a multinational 'consumables' provider and a leading finance consultancy, as well as extensive published surveys, we examine the distinctive 'anatomy' of offshoring in financial services, and industry which also manifests a high degree of geographical concentration for 'higher order' functions. We conclude that the reality of process re-engineering in the sector has frequently failed to meet business objectives, and has run the risk of creating 'backlash' from employees in both home and host environments.

M3 - Working paper

T3 - Business School Working Paper

BT - The offshoring of financial services

PB - University of Hertfordshire

ER -