University of Hertfordshire

Understanding a young adult diabetes service’s accessibility: have virtual appointments helped?

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Understanding a young adult diabetes service’s accessibility: have virtual appointments helped? / Hitchcock, Megan; Heath, Jennifer.

In: Practical Diabetes, Vol. 39, No. 4, 02.08.2022, p. 32-37.

Research output: Contribution to journalArticlepeer-review

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@article{78391819386c49efba5a5ef7f6f590d6,
title = "Understanding a young adult diabetes service{\textquoteright}s accessibility: have virtual appointments helped?",
abstract = "Diabetes mellitus is characterised by hyperglycaemia, requiring strict management regimens to avoid associated health complications. Diagnosis and/or management of diabetes during young adulthood can be particularly challenging, potentially contributing to significant psychological distress and struggles with management, culminating in poor physical and mental health outcomes. This service evaluation sought feedback from young adult patients (19–25 years old) on diabetes service accessibility and to understand the impact of offering virtual appointments during the COVID-19 pandemic. All young adult patients (n=101) were invited to complete an online questionnaire about their experience of service accessibility and offered the opportunity to discuss their feedback in a telephone interview. Data were collected from 15 patients. Analysis using content and thematic analyses revealed three main themes regarding service accessibility: practical barriers, psychological barriers, and patients{\textquoteright} relationship with the diabetes team. Recommendations are made for several service developments concerning appointment scheduling, appointment set-up, and developments around service provision more widely. Further research is needed to gain a wider range of feedback to inform future developments and should prioritise patient involvement to increase patient response rate.",
author = "Megan Hitchcock and Jennifer Heath",
note = "{\textcopyright} 2022 John Wiley & Sons, Ltd.",
year = "2022",
month = aug,
day = "2",
doi = "doi.org/10.1002/pdi.2408",
language = "English",
volume = "39",
pages = "32--37",
journal = "Practical Diabetes",
publisher = "John Wiley & Sons, Ltd",
number = "4",

}

RIS

TY - JOUR

T1 - Understanding a young adult diabetes service’s accessibility: have virtual appointments helped?

AU - Hitchcock, Megan

AU - Heath, Jennifer

N1 - © 2022 John Wiley & Sons, Ltd.

PY - 2022/8/2

Y1 - 2022/8/2

N2 - Diabetes mellitus is characterised by hyperglycaemia, requiring strict management regimens to avoid associated health complications. Diagnosis and/or management of diabetes during young adulthood can be particularly challenging, potentially contributing to significant psychological distress and struggles with management, culminating in poor physical and mental health outcomes. This service evaluation sought feedback from young adult patients (19–25 years old) on diabetes service accessibility and to understand the impact of offering virtual appointments during the COVID-19 pandemic. All young adult patients (n=101) were invited to complete an online questionnaire about their experience of service accessibility and offered the opportunity to discuss their feedback in a telephone interview. Data were collected from 15 patients. Analysis using content and thematic analyses revealed three main themes regarding service accessibility: practical barriers, psychological barriers, and patients’ relationship with the diabetes team. Recommendations are made for several service developments concerning appointment scheduling, appointment set-up, and developments around service provision more widely. Further research is needed to gain a wider range of feedback to inform future developments and should prioritise patient involvement to increase patient response rate.

AB - Diabetes mellitus is characterised by hyperglycaemia, requiring strict management regimens to avoid associated health complications. Diagnosis and/or management of diabetes during young adulthood can be particularly challenging, potentially contributing to significant psychological distress and struggles with management, culminating in poor physical and mental health outcomes. This service evaluation sought feedback from young adult patients (19–25 years old) on diabetes service accessibility and to understand the impact of offering virtual appointments during the COVID-19 pandemic. All young adult patients (n=101) were invited to complete an online questionnaire about their experience of service accessibility and offered the opportunity to discuss their feedback in a telephone interview. Data were collected from 15 patients. Analysis using content and thematic analyses revealed three main themes regarding service accessibility: practical barriers, psychological barriers, and patients’ relationship with the diabetes team. Recommendations are made for several service developments concerning appointment scheduling, appointment set-up, and developments around service provision more widely. Further research is needed to gain a wider range of feedback to inform future developments and should prioritise patient involvement to increase patient response rate.

U2 - doi.org/10.1002/pdi.2408

DO - doi.org/10.1002/pdi.2408

M3 - Article

VL - 39

SP - 32

EP - 37

JO - Practical Diabetes

JF - Practical Diabetes

IS - 4

ER -