University of Hertfordshire

UPQM: a framework for developing a small business IS/IT strategy

Research output: Book/ReportOther report


  • J. Bennett
  • P. Hinton
  • C. Tagg
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Original languageEnglish
PublisherUniversity of Hertfordshire
Publication statusPublished - 1995

Publication series

NameUH Computer Science Technical Report
PublisherUniversity of Hertfordshire


UPQM has been developed from Process Quality Management (PQM) to meet the needs of small businesses and small business units in preparing an IS/IT strategy. The process is led by a facilitator who may be external or from within the organisation.

ID: 98204